Q: What payment methods do you accept?
A: We accept Visa Card and MasterCard processed 'securely' through our trusted and verified merchant account. You can see that our website is secured and encrypted by SSL when you are asked to enter your information during ordering. Your order will be processed safely and securely.
Please note, because of the large amount of deceptive fraud on the Internet, we can only ship to the billing address that is listed with your credit card company. Attempts to have merchandize shipped to address that is not on file with your credit card company will result in a declined transaction.
Q: What is the return policy?
A: If you are not satisfied with the merchandize you receive from us, please contact us within 7 days of received your merchandize.It is our responsibility to provide every customer with complete satisfaction -- No question asked!
Please make sure the merchandize have not been worn at all before sending them back to us. I will repeat: the merchandize must be unworn or we will reject your refund. After we receive the returned package and verify the merchandize to be in its original condition, we will refund your purchase price directly through the credit card you paid with. Customers are required to pay return freight on all returns.
Please ask us for returning address, do NOT return to the original address, coz there will be no one there taking care of return/exchange or refunding.
Q: Do you also do wholesale or sell in bulk?
A: We can offer wholesale or bulk. Please understand due to the rarity of this merchandize we can not guarantee wholesale offerings on all the styles but we will work hard to satisfy all customers need. For more information, please contact us at email@example.com
Q: Why are merchandize on your website much cheaper than other websites?
A: The online kicks environment is competitive. There are many established vendors out there with years of experience and repeat customers backing their success. We are a new entry to the shoe-game and we want to stay here for a while. Because of our desire for success we are taking a chance by slashing our profits and taking losses to generate customer loyalty -- we know once you buy a pair of merchandize from us, you are not going to be shopping anywhere else.
Q: How do I find my desire item on this site? What should I do if I couldn't find the items I want on the website?
A: You can find the items according to the catalogue of our site; or u can find it simply by search the sneanker name on our site. If you can't find the items on our website by keyword search and the category, In addition, you can send an inquiry to support of our customer service, and our staff will be glad to help you locate the item you are looking for.
Q: How do I place an order?
A: Place an order on this site is easy and quick. Please just do as the following steps:
1. Find items you want and choose the size
2. Add to Shopping Cart
3. Enter personal details
4. Review and submit order
Q: Is the information I send over the Internet safe?
A: All the information you send over our website is strictly confidential and is protected by our SSL certified web site through the industry's most powerful encryption VeriSign. Any other information given such as email is strictly confidential and will not be used or given to any 3rd party.
Q: What if I can't pay my order with the credit card or visa card?
A:When the credit card payment failed, we have other options to solve this problem: Western Union or MoneyGram. And if you choose western union or MoneyGram , we can give you 20% OFF
Q: When will I receive my items after I place an order?
A: It takes 24 hours for processing your order before dispatch to your shipping address. After we dispatching your order, we will send you an email with a tracking No. so thatyou can check your order with the number on courier's website, such as EMS, USPS, DHL. The international delivery usually takes 5-10 working days.
Q: How do I track my order?
A: Standard Shipping:
Once your packages had been sent, you wiould receive an exclusive tracking number for each parcel. With the tracking number, you can track your parcel on the carriers' and recipients' website.
Q: What if my package was seized by the customs?
A: If this happened, please contact to our customer service and we will find you a solution.
Q: How do I change or cancel my order?
A: We arrange the order within 24 hours since we received your payment. So if there is any change and cancellation, please contact us within 24 hours. Once we shipped it out, it wouldl be out of our control, It is very difficult to stop the parcel for you. Please understand us.
Q: How do I return or exchange my items?
A: If you find the merchandise you have ordered has quality problems or come into a wrong size or color. Please contact to our customer service staff within 7 days you get your items. We will give you a satisfy resolution.
Q: Can you ship to Australia, Canada, and England, countries except the USA?
A: Yes, we can. We cooperate with international standard shipping companies, like DHL, Fedex and USPS, which ensure our merchandise can reach to almost every country around the world.